without helping me with the issue in any way at all. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. I am still waiting for a refund and the information about the instructors.. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. HiPlease accept our sincere apologies for the negative experience you've had with truGym. beyond me , they have sullied their name. Trugym is just at the level that suits me. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . How many stars would you give TruGym? I choose at this time to cancel our memberships and truGym continued to take money from my account. The staff are always so friendly, helpful and encouraging when you need it the most. why would you not notify any body ? Management is awful only good thing about trugym . Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. This hasn't happened and all attempts to contact them regarding this is being ignored. And update your website!!!! I prefer to go in before work so at 6am and then use the sauna and steam room. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. My branch shut down down and I never received a membership refund. After a few weeks of this i started to get upset. Needs improving but here is hoping it gets there! The management are useless and very unfriendly. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). And the price is ok.Over all not impressed with the gym at all. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Awful!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It was a great gym to start off my journey on becoming the best version of my self. Most staff are very polite. Gym is always clean and range of machines is good. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. They definitely make it difficult to contact them through their website. Weights are all over the place. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. However I have a major issue with the classes that are run as well as the management of the club. Find out how we combat fake reviews. Absolutely flabbergasted of the audacity and attitude she had with me. why would you not notify any body ? Companies can ask for reviews via automatic invitations. Pay a little bit more and go somewhere decent ! Staff members were a mix bag. 4/ Told on joining in November I could freeze my membership free of charge for the summer. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Management ineffective and ambivalent. Verification can help ensure real people write reviews about real companies. The Stockton site seems to be run on a shoestring. Great gym, always really clean. Submit an enquiry or refer a friend to truGym today! Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Every message I had left was not responded to directly by the manager. We use an external company to collect, manage and process direct debit payments. They now refuse to refund monies taken. False advertising! I am very disappointed that you have emailed me as a new member. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Companies can ask for reviews via automatic invitations. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. When it comes to growing a business, reputation is everything. Your cars are not safe! We also ensure all reviews are published without moderation. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Your experience matters. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Firstly, thank you for reporting this to us. DEFINITELY AVOID TruGym and Harlands. But no way to resolve it. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Staff on the phone where rude and abrupt and not helpful at all. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Would definitely recommend to a friend especially with the ladies only facility. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. the gym is very clean, the staff are very friendly and always up for a laugh! On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Here are 8 tips for writing great reviews. I then get an email in May saying I would be charged 14 per month. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! The toilets are extremely dirty as well as the showers. Trugym Chathamarrrgh!!! Lovely gym with great facilities! Head office failed to respond to emails! We use dedicated people and clever technology to safeguard our platform. So unprofessional. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! Friendly environment for ladies only. Dreadful management of memberships Id avoid this company and invest elsewhere! good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Voice your opinion today and hear what 263 customers have already said. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find out how we combat fake reviews. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Totally disgusted with the service offered with no thought or effort of building a customer relationship. Staff come across rude and unapproachable. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Find out how we combat fake reviews. I was asked if Id like to suspend or cancel my membership. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Your experience matters. I went a few times a week and they were welcoming and a great bunch of people. I choose at this time to cancel our memberships and truGym continued to take money from my account. Complaining to TruGym is difficult. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Join the 271 people who've already contributed. Good luck TruGym you are going to need it! Very clean and covid compliant. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them.
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